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IT Outsourcing
Global competition and increasing pressure from shareholders to focus on core business issues; improve customer satisfaction; and reduce information costs are driving many organizations to re-evaluate sourcing options. Emphasizing on core competencies while leveraging increasingly commodotized services such as call centers, systems development and IT operations can also increase the focus and sharpen the competitive edge of an organization.
KPMG's Sourcing Risk Management services help companies evaluate their sourcing approach, establish sourcing strategies with controls over implementation and management to facilitate selection between the numerous sourcing alternatives and increase the benefits that can be realized from shared services, outsourcing and multi vendor arrangements.
We provide four broad categories of services depending on business needs:
- Sourcing Advisory: provides assistance with sourcing approach, vendor evaluation, negotiation and transition management, for potential sourcing service partners.
- Sourcing Assessment: helps clients review and assess current sourcing arrangements - includes: requirements reviews and due diligence and controls assessment.
- Sourcing Financial Management: provides cost analysis and billing practice reviews and analysis to help clients realize the benefits of sourcing arrangements.
- Sourcing Performance Management: assists clients with contract compliance and service level management reviews to help determine whether the planned value is being delivered.
Potential benefits
- identification and elimination of inadequacies in agreements with external service providers, therefore enabling the benefits of outsourcing to be better realized. These may include:
- improving customer service; and
- reducing management effort
- improved flexibility to meet current and future business needs;
- avoiding lock-in to inadequate agreements on renewal of contracts; and
- compliance with regulatory requirements.
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